• Bike Related Questions
  • Can I use my bike in the rain?

    Yes! The electric components of Axon Rides electric bikes are safely insulated and protected against rain and dampness.

  • Can I use my bike when it's below 0 degrees?

    Yes! Cold weather is no barrier when it comes to enjoying your Axon Rides ebike. Just wrap up warm and ride safely if there's a risk of ice.

  • Complete Guide to Campervan Inverters (12v to 240v)

    From thevanconversion.com - Want to charge a laptop or blend a smoothie in your campervan? Well, you're going to need some plug sockets! To install plug sockets in a van conversion, we need a 12v to 240v inverter. In this article we will learn all about campervan inverters, how to size them, the best brands, and how to install one. By the end, a large part of your van electrical system will be complete! I'm Shane, I've been teaching people to convert campervans for many years, I'm the author of The Van Conversion Newsletter, the van conversion instructor at Udemy, and the proud owner of a beautiful self-build campervan called Beans. So let's jump in to this complete guide to the campervan inverter! For more information please visit The Van Conversion website.

  • How do I adjust the handlebar alignment?

    There are two screws on the handlebar stem (just below where it folds), which will need to be loosened. Having loosened these screws, it will now be possible to realign your handlebars to the front wheel. 

    There is a third screw inside the fold hinge, which adjusts the preloading on the headset bearings - do not adjust this screw unless the headset is loose.

    Please be careful when adjusting your bike; if you are unsure please seek help from a qualified bike mechanic.

  • How do I change the brake pads?

    The brake pads are fundamental to your safety when on the bike. We recommend you take your bike to a qualified bicycle technician to have them replaced.

  • How do I change the height of the seat?

    Release the clamp at the base of the seat posts. It will then slide up and down freely. Be sure to keep a firm grip and make sure you don't overextend it past the max line.

  • How do I charge my battery?

    Simply take the battery out and plug it into a mains socket using our dedicated charging pack.

  • How do I clean my bike?

    We recommend wiping the bike down first with a wet sponge and using a soft brush to clean the tyres. You can buy suitable bike cleaning kits with different styles of brushes online and from your local bike shop.

    However, an old toothbrush can work well to remove the dirt around some of the more difficult areas, like the chainrings and cranks. Bike cleaner is useful to get rid of the more stubborn dirt. If you degrease the chain and keeper, make sure you reapply the lubricant. Make sure the bike is wiped dry and left somewhere to air dry easily.

    Do not use high-pressure water or air hoses for cleaning.

    Do not wash the e-bike components with excessive water.

  • How do I fold my folding electric bike?

    Our guide will teach you how to fold your Axon Rides electric bike to get it ready for transport or storage.

  • How do I know the charge level of the battery in my bike?

    Once the bike is fully charged the power adapter charge light will go green. There are a series of lights on the ECO model handlebars that light up to tell how much energy is left in your battery. There is a full battery indicator on the display screen on the PRO models.

  • How do I lubricate the chain?

    We recommend you clean and lubricate the chain regularly to maintain the ease of pedalling and improve the life of the components. We recommend that you clean your chain first; this can be done with a lint free cloth or rag or a specialist chain cleaning tool. Carefully wipe the chain down until most of the dirt is gone before reapplying some bike chain lubricant, being careful not to get any lubricant on the disc brakes or rotors.

  • How do I unfold my folding electric bike?

    Unfolding your Axon Ride electric bike is fast and simple (when you know how).Take a look at our guide here.

  • How long does it take to charge the battery?

    It takes 3.5 hours to charge your ebike battery from empty to full.

  • What is the gear ratio on my Axon rides bike?

    The gear ratio is the difference between the front chainring and rear sprocket; it determines how hard/fast your bike is to pedal.

    The front chainring has 52 teeth, and the rear sprocket has 14 teeth. This gives a gear ratio of about 3.7, resulting in you travelling about 4.5 metres per revolution of the crank (or about 60 gear inches).

    This gives a good balance between speed and ease of pedalling.

  • What is the IP rating of the bike

    Our bikes are splashproof in normal rain. But because they are not waterproof, due to moving parts.

  • What pressure should I pump the tyre to?

    The pressure should be around 250 KPa (36 PSI). If the pressure is too low, it may cause the tyre to pinch, and you will get a flat. The more you weigh, the higher your tyre pressure needs to be. Higher tyre pressure will lower the rolling resistance making the bike easier to cycle, but the trade-off is that it will make the bike less comfortable on unsmooth roads.

    We recommend that you check your tyre pressure regularly.

  • What size does the bike fold down to?

    Axon Rides electric bikes fold down to just 25 x 64 x 76.5cm

  • What size of rider can it accommodate?

    Axon Rides ebikes are suitable for people who are between 150 cm /4'9" and 190 cm / 6'2" tall.

  • What size tyres does my Axon Rides electric folding bike have?

    Our standard tyre is a 16” x 1.75 (47 -305)

  • Where can I get spare parts from?

    You can pick up all the spare parts you need from our accessories shop here

  • Where should I store my bike

    It’s best to keep your bike indoors in a dry environment.

  • Why does the bike go from 2 bars worth of battery to flat?

    The display indicator estimates the amount of battery remaining based on usage. The last 2 bars last twice as long as a single bar and will then go from 2 to 0. Recharge when it reaches two bars to avoid running out of power while riding. Mileage varies based on factors like rider weight, road conditions, and assist level.
    6 Bars => Full Battery
    4 Bars => Medium
    2 Bars => Low Battery, Require Charging.

  • Customer Services
  • How do I contact you?

    You can get in touch with us via our contact page, or you can email us directly at [email protected].

  • Orders placement

    Simply add as many items as you wish to your shopping cart while browsing our store. When you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and selecting the payment method for the goods - we will ship your package within 7 business days.

    Our support team is always happy to guide you at any step!

  • What are my payment options with Klarna?

    Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

  • What do I do if I don't love my Axon Ride?

    If you're not happy with your Axon Ride, you can return it within 30 days for a full refund, no questions asked.

  • What do I need to do if I need support?

    If you've got any questions about your Axon Ride, don't suffer in silence. Contact our technical team here , or send an email to [email protected], and we'll do everything we can to help.

  • What happens if the worst happens?

    If your Axon Ride eBike breaks within 2 years and we can't fix it, you're covered by a warranty. This means we'll replace your bike.

  • What is the Axon support process?

    We facilitate support for our customers in London through our trusted service partner, "Fix This Bike." They offer a convenient collection and delivery service within London for a nominal fee of £30. Here's how the process works:

    1. **Collection and Diagnosis**: Once you initiate the service request with "Fix This Bike," they will collect your bike from your location and conduct a thorough diagnosis.

    2. **Report Submission**: Subsequent to their diagnosis, "Fix This Bike" will provide us with a comprehensive report detailing the condition of your bike and the necessary repairs.

    3. **Repair Cost Coverage**: If the issues found are attributed to manufacturing defects and fall under our warranty coverage, we will take care of the repair expenses and any required spare parts. However, if the issues are not related to manufacturing defects, you will be responsible for covering the repair costs.

    Our primary objective is to ensure your Axon bike is promptly repaired and ready for the road. We understand the importance of getting you back on your bike as soon as possible, ensuring your satisfaction and a seamless riding experience.

    If you have any further questions or require clarification about our service process, please do not hesitate to reach out. We are here to assist you at every step of the way.

    To initiate the repair through "Fix This Bike," please visit www.fixthis.bike.

  • Which payment methods can I use to pay online?
    Shipping destinations:
    • We ship both locally and worldwide.
    Shipping times:
    • Local orders take X business days to be delivered to you and we ship within X business days.
    • International orders take X business days to be delivered via Carrier X, Carrier Z, Carrier N or Carrier M and we ship within same X business days.
    • Shipping time might vary depending on location, shipment method and other factors.
    Shipping cost:
    • Orders over $X will have free shipping.
    • Orders under $X will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
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