General Questions

  • Bike Related Questions
  • Can I use my bike in the rain?

    Yes! The electric components of Axon Rides electric bikes are safely insulated and protected against rain and dampness.

  • Can I use my bike when it's below 0 degrees?

    Yes! Cold weather is no barrier when it comes to enjoying your Axon Rides ebike. Just wrap up warm and ride safely if there's a risk of ice.

  • How do I adjust the handlebar alignment?

    There are two screws on the handlebar stem (just below where it folds), which will need to be loosened. Having loosened these screws, it will now be possible to realign your handlebars to the front wheel. 

    There is a third screw inside the fold hinge, which adjusts the preloading on the headset bearings - do not adjust this screw unless the headset is loose.

    Please be careful when adjusting your bike; if you are unsure please seek help from a qualified bike mechanic.

  • How do I change the brake pads?

    The brake pads are fundamental to your safety when on the bike. We recommend you take your bike to a qualified bicycle technician to have them replaced.

  • How do I change the height of the seat?

    Release the clamp at the base of the seat posts. It will then slide up and down freely. Be sure to keep a firm grip and make sure you don't overextend it past the max line.

  • How do I charge my battery?

    Simply take the battery out and plug it into a mains socket using our dedicated charging pack.

  • How do I clean my bike?

    We recommend wiping the bike down first with a wet sponge and using a soft brush to clean the tyres. You can buy suitable bike cleaning kits with different styles of brushes online and from your local bike shop.

    However, an old toothbrush can work well to remove the dirt around some of the more difficult areas, like the chainrings and cranks. Bike cleaner is useful to get rid of the more stubborn dirt. If you degrease the chain and keeper, make sure you reapply the lubricant. Make sure the bike is wiped dry and left somewhere to air dry easily.

    Do not use high-pressure water or air hoses for cleaning.

    Do not wash the e-bike components with excessive water.

  • How do I fold my folding electric bike?

    Our guide will teach you how to fold your Axon Rides electric bike to get it ready for transport or storage.

  • How do I know the charge level of the battery in my bike?

    Once the bike is fully charged the power adapter charge light will go green. There are a series of lights on the ECO model handlebars that light up to tell how much energy is left in your battery. There is a full battery indicator on the display screen on the PRO models.

  • How do I lubricate the chain?

    We recommend you clean and lubricate the chain regularly to maintain the ease of pedalling and improve the life of the components. We recommend that you clean your chain first; this can be done with a lint free cloth or rag or a specialist chain cleaning tool. Carefully wipe the chain down until most of the dirt is gone before reapplying some bike chain lubricant, being careful not to get any lubricant on the disc brakes or rotors.

  • How do I unfold my folding electric bike?


    Unfolding your Axon Ride electric bike is fast and simple (when you know how).Take a look at our guide here.

  • How long does it take to charge the battery?

    It takes 3.5 hours to charge your ebike battery from empty to full.

  • What is the gear ratio on my Axon rides bike?

    The gear ratio is the difference between the front chainring and rear sprocket; it determines how hard/fast your bike is to pedal.

    The front chainring has 52 teeth, and the rear sprocket has 14 teeth. This gives a gear ratio of about 3.7, resulting in you travelling about 4.5 metres per revolution of the crank (or about 60 gear inches).

    This gives a good balance between speed and ease of pedalling.

  • What is the IP rating of the bike

    Our bikes are splashproof in normal rain. But because they are not waterproof, due to moving parts.

  • What pressure should I pump the tyre to?

    The pressure should be around 250 KPa (36 PSI). If the pressure is too low, it may cause the tyre to pinch, and you will get a flat. The more you weigh, the higher your tyre pressure needs to be. Higher tyre pressure will lower the rolling resistance making the bike easier to cycle, but the trade-off is that it will make the bike less comfortable on unsmooth roads.

    We recommend that you check your tyre pressure regularly.

  • What size does the bike fold down to?

    Axon Rides electric bikes fold down to just 25 x 64 x 76.5cm

  • What size of rider can it accommodate?

    Axon Rides ebikes are suitable for people who are between 150 cm /4'9" and 190 cm / 6'2" tall.

  • What size tyres does my Axon Rides electric folding bike have?

    Our standard tyre is a 16” x 1.75 (47 -305)

  • Where can I get spare parts from?

    You can pick up all the spare parts you need from our accessories shop here

  • Where should I store my bike

    It’s best to keep your bike indoors in a dry environment.

  • Customer Services
  • How do I contact you?

    You can get in touch with us via our contact page, or you can email us directly at info@axoncorp.co.uk.

  • Orders placement

    Simply add as many items as you wish to your shopping cart while browsing our store. When you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and selecting the payment method for the goods - we will ship your package within 7 business days.

    Our support team is always happy to guide you at any step!

  • What are my payment options with Klarna?

    Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

  • What do I do if I don't love my Axon Ride?

    If you're not happy with your Axon Ride, you can return it within 30 days for a full refund, no questions asked.

  • What do I need to do if I need support?

    If you've got any questions about your Axon Ride, don't suffer in silence. Contact our technical team here , or send an email to info@axoncorp.co.uk, and we'll do everything we can to help.

  • What happens if the worst happens?

    If your Axon Ride eBike breaks within 2 years and we can't fix it, you're covered by a warranty. This means we'll replace your bike.

  • Which payment methods can I use to pay online?
    Shipping destinations:
    • We ship both locally and worldwide.
    Shipping times:
    • Local orders take X business days to be delivered to you and we ship within X business days.
    • International orders take X business days to be delivered via Carrier X, Carrier Z, Carrier N or Carrier M and we ship within same X business days.
    • Shipping time might vary depending on location, shipment method and other factors.
    Shipping cost:
    • Orders over $X will have free shipping.
    • Orders under $X will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
  • Klarna

  • About Klarna
  • How do I manage my Klarna account?

    Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

  • How does Klarna safeguard my data?

    Klarna is a digital-first business, meaning the systems and tools built have been constructed to be as secure as possible in accordance with regulatory requirements. Klarna also has a core team dedicated to keeping your data safe, alongside a customer support team to answer any privacy-related inquiries you may have. For further information, please visit: https://www.klarna.com/uk/privacy-notice/

  • Is my payment information safe?

    Yes. All payment information is processed securely by Klarna. No card details are transferred to or held by Axon. All transactions take place via connections secured with the latest industry-standard security protocols.

  • Who is Klarna?

    Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 100,000 online stores. Over 60-million consumers worldwide have trusted Klarna to securely handle their payments.

  • Pay Later in 3 Interest-free Installments
  • Am I eligible for Pay later in 3 interest-free instalments?

    To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

  • Can I pay before the due date?

    Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

  • Have you received my payment?

    Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received the payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

  • How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

    Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for all future orders.

  • How does Pay later in 3 interest-free instalments work?

    Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Axon and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

  • I have asked for a refund. How will I be refunded?

    Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

  • I have been asked to go to the Klarna site. Is this correct?

    You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

  • I have cancelled my order. How long will it take until I receive my refund?

    As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

  • I haven’t received an email with my statement/payment information.

    You can log in the Klarna app or at www.klarna.com/uk , where you will find all of your orders and payment schedule information. Visit Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

  • I've received a statement, but I've not yet received my goods.

    In the event that your goods have not been received please call Axon to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

  • Is my payment information safe?

    Payment information is processed securely by Klarna. No card details are transferred to or held by Axon Corp Ltd. All transactions take place via connections secured with the latest industry standard security protocols.

  • What are my payment options with Klarna?

    Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

  • What do I need to provide when I make a purchase?

    If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise, you will not receive your payment schedule and any updated order information.

  • What happens if I cancel or return my order?

    As soon as Axon Corp Ltd has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

  • What happens if I don’t pay for my order?

    Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Axon from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience.

    You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default and may be unable to use the service in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

  • What happens to my statement, when I've returned the goods?

    Once Axon has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

  • Why have I not been offered Pay later in 3 interest-free instalments?
  • Will a credit search take place against me?

    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Axon runs credit searches against you that could impact your credit rating.

  • Pay Later in 30 Days
  • Am I eligible for Pay later in 30 days?

    To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

  • Can I pay before the due date?

    You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

  • Have you received my payment?
  • How can I increase my chances of being accepted for Pay later in 30 days?

    Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for all future orders.

  • How does Pay later in 30 days work?

    Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk .

  • I have asked for a refund. How will I be refunded?

    If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

  • I have been asked to go to the Klarna site. Is this correct?

    If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders, you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise, you will not receive the payment information.

  • I have cancelled my order. How long will it take until I receive my refund?

    As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

  • I haven’t received an email with my statement/payment information.

    If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

  • I still have questions regarding payment, how can I get in touch?

    Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

  • I've received a statement, but I've not yet received my goods.

    You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Axon Corp Ltd to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

  • Is my payment information safe?

    Payment information is processed securely by Klarna. No card details are transferred to or held by Axon Corp Ltd. All transactions take place via connections secured with the latest industry standard security protocols.

  • What are my payment options with Klarna?

    You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

  • What do I need to provide when I make a purchase?

    If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

  • What happens if I cancel or return my order?

    As soon as Axon has accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

  • What happens if I don’t pay for my order?

    Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

  • What happens to my statement, when I've returned the goods?

    Once Axon Corp Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

  • Why have I not been offered Pay later in 30 days?

    Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including the amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

  • Will a credit search take place against me?

    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Axon Corp Ltd runs credit searches against you that could impact your credit rating.

  • Spread it with Financing
  • Are there any age limits for Financing?

    Yes. Financing is only available to people aged 18 and over.

  • Can I increase my chances of being accepted for Financing?

    Klarna is all about transparent and responsible financing, therefore, all applications are considered closely. If you are 18 or over, you can improve your chances by ensuring you provide your full name and accurate address details. It also helps if your shipping address is the same as your billing address. All orders are assessed individually, so even if you have been offered Slice It financing previously, it does not guarantee you will be given it for every application. Alternatively, having been denied once does not mean you will never be approved.

  • Can I pay less than the amount owed each month?

    You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment, this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

  • How do I make a payment?

    First, log in at www.klarna.com/uk and go to your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.

  • How do I use Financing?

    Klarna’s system reviews your online order to determine which payment options are available to you. If Financing is offered, simply select this option. If it is your first time using Financing, with Axon or another retailer, you will be asked to apply for a Klarna Account. If approved, Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.

  • How is my statement sent?

    If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you land on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

  • I have asked for a refund. How will I be refunded?

    Your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores. If you have paid for your order with a card, the refund will be made back to the same card.

  • I have cancelled my order. How long will it take until I receive my refund?

    As soon as we have registered your cancellation or your return, the refund will be processed within five business days.

  • I haven't received an email with my statement. How do I pay?

    Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

  • I still have questions regarding payment, how can I get in touch?

    Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

  • I've received my monthly statement and a payment is due, but I've not yet received my goods. What should I do?

    You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact us and ask for an update on your order. You should also contact the Klarna Customer Service team so that they can postpone the due date on your payment.

  • Is Financing always interest-free?

    If you miss any monthly payments, the 0% promotional interest rates are cancelled and you will be required to pay interest on following repayments. You can also choose at any time to start paying the minimum monthly payment instead with interest. Representative 18.9% APR (variable). Klarna’s support team is always on hand to help should you have any problems with planned repayments, and we highly recommend you contact their customer support.

  • What do I need to provide when I make a purchase?

    If you want to make a purchase with Klarna using pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and debit or credit card details. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise, you will not receive your payment schedule and any updated order information.

  • What is a representative Annual Percentage Rate (APR)?

    A representative APR (Annual Percentage Rate) is the typical total cost of a credit product expressed as a percentage, spread over 12 months. The representative APR for a Klarna Account is 18.9% (variable) per annum. This is also the standard rate of interest that will apply to your purchases.

  • What is Financing?

    Financing is a promotional plan on the Klarna Account. You can spread the cost of your purchase into equal manageable monthly payments with 0% interest.

  • Will Klarna carry out a full credit check for Financing?

    Yes. Financing is dependent on a full credit check. Klarna will also look into an affordability assessment to ensure Financing is the best option for you. Please note that this credit check can influence your credit rating.

  • Green Commute Initiative (GCI)

  • About the Bike
  • Are there suppliers I can’t use?

    GCI does not deal with the Halfords Group (Halfords, Cycle Republic, Tredz, Wheelies) or Cycle Solutions because they run their own schemes and do not accept vouchers from other scheme providers.
    Occasionally, GCI chooses not to work with a bike retailer for ethical and social reasons.
    As a social enterprise, GCI is a strong advocate for local independent bike shops who can offer excellent customer service and after-sales care. Your local bike shop can set-up your new bike to suit your individual requirements, rather than simply delivering the bike to you in a box and leaving you to figure out the set up. If this is done incorrectly, components can become damaged which can become costly to resolve.
    By using a local bike shop, you don’t need to worry about getting hold of bike boxes or paying and waiting for couriers; you can simply drop and collect the bike at your convenience. Your local shop can offer you advice, bike fits, servicing and often, cycling clubs as well.
    Local bike shops will struggle to compete against online only retailers who benefit from bulk order discounts which enables them to offer heavily discounted prices. But this is balanced with a vastly reduced level of customer service which can be difficult to access when you need them.
    The local high street is being eroded by the effects of big, faceless discount retailers. GCI is a supports business that can give back to their local communities and enrich the lives of those living within them.

  • Can I buy a second-hand bike?

    You cannot have a second-hand bike or just the kit to convert a normal bike to an e-bike.

  • Can I have more than one bike?

    Providing your employer agrees, yes you can.

  • Can I include accessories in my bike package?

    Yes, your bike package can include accessories and a common sense approach should be taken when deciding what to include.  You can include items such as helmets, bells, lights, child safety seats, clothing, tools and spares.  However, you cannot include bike computers with or without GPS or waterproof clothing that is not reflective.

  • Can I insure a bike that doesn’t belong to me?

    Yes, you can.  Just tell the insurer that you are taking part in a cycle-to-work scheme.  Due to FCA rules, GCI cannot recommend a specific insurer so simply do your own research online.
    Laka Bicycle Insurance offers GCI customer’s £30 cover for your bike.  Get a quote.

  • Can I sell the bike?

    Not until the end of the extended free loan period, unless we agree otherwise in writing.

  • Can my bike package just include spare parts?

    The Department for Transport guidelines state the cycle to work scheme is for the hire of a cycle for active travel and/or safety equipment.  Under the examples of safety equipment, it includes “replacement parts to keep a cycle roadworthy”.  Therefore, you are able to put through an order for just parts and accessories, as long as the total order value exceeds £100.

  • Do I need to keep mileage records?

    Currently, HMRC don’t require mileage records or any logs.  However, please ensure the majority of use is for commuting.

  • What if GCI goes bust?

    GCI Ltd.’s constitution prevents it from incurring debts which means that it cannot go bust and no-one else can have any claim on its assets.

  • What if the bike breaks down or needs repairs?

    All the bikes GCI hires come with a 12-month warranty to cover any faults that may develop.  However, you are responsible for any repairs required that are not covered under warranty.

  • What if the bike is stolen?

    You must continue to repay your employer for the cost of the voucher.  GCI will terminate the hire agreement and you won’t owe GCI anything.  It is strongly recommended that you insure the bike.

  • What if the shop I want to use isn’t signed up?

    Most resellers (bike shops) are delighted to work with GCI because it’s a much better deal for them (and therefore you).  Ask them to get in touch to become a registered reseller.
    We cannot deal with the Halfords Group (Halfords, Cycle Republic, Tredz or Wheelies) because they will not take other provider’s vouchers as they run their own schemes.  GCI supports local bike shops and therefore does not work with the big online-only suppliers.

  • What is an E-bike conversion kit?

    This enables you to upgrade any standard pedal bike to an electrically assisted pedal bike. The kits can be bought on the Cycle to Work Scheme but only from resellers registered with GCI. The kit must adhere to EAPC regulations and have a maximum power output of 250w. The conversion kit will be hired to employee and will be listed on the Hire Agreement whilst the bike remains their property.

  • Who else can ride the bike?

    You can allow anyone over 14 years old to ride the bicycle, however you are still responsible for it.

  • Who owns the bike?

    GCI owns the bike for the duration of the hire but we’re contractually obliged to hire it to you.  At the end of the scheme you will be offered an extended free loan.  A part of the loan agreement is that GCI appoints you as our agent to dispose of the bike to a third party of your choosing.

  • About the Scheme
  • Are the bikes safe as an asset of GCI?

    GCI is a social enterprise, whose constitution prevents it from taking on debt therefore it can never have creditors and cannot become insolvent.  This means the bikes are safe and will always end up with the employee.  GCI is the only cycle-to-work provider to offer this.  In today’s retail environment this is a vital safeguard.

  • Do I need to pay the bike shop a deposit?

    The bike shop may wish to charge a deposit in order to secure the deal, however they should refund this back to you in the event your organisation decides to not take part in the scheme.  If you do proceed, the deposit will be refunded back to you when you collect your bike.  However, if the bike shop has had to place a special order for you, they may decide to withhold the deposit in the event the deal does not go through.  You should ensure both you and the shop are clear on this point.

  • Does the scheme just offer E-bikes?

    No, you can get a normal bicycle through the scheme.  You can choose from E-bikes, road or off-road bikes, folders or cargo bikes.  If it’s a bicycle under the Road Traffic Act, it qualifies.

  • During the Covid-19 crisis, I have been working from home. Can I still get a bike through the scheme if I’m not currently commuting to work?

    Yes, you can.  HMRC rules state that the majority of the use of the bike must be for commuting and this can be over the lifetime of the bike.  So whilst you may not use it much for commuting at the moment, you will more than make up for that over the coming years.  You may also want to take time to build your fitness levels in preparation for your new commute to work.  By working at home you are probably saving money by not indulging in daily coffees or buying train tickets.  So it makes sense to get a new bike now so you are prepared for when your place of work does reopen and life returns to some sort of normality.

  • How does GCI work?

    Your employer buys a voucher which entitles you to the hire of a bike of your choice directly from us. Because we’re authorised by the FCA there is no £1,000 limit.
    The cost of the voucher is the same as the bike so for a £1,500 bike the voucher is £1,500.
    You repay the cost of the voucher by sacrificing a part of your gross (before tax & NI) salary. This means you save the tax and NI that you would pay if you bought the bike from your net (after tax) pay. Your employer also saves 15.05% employer’s NI. So it’s worth them doing it.
    At the end of the hire period we can’t give you the bike because you would incur a tax liability. So, we make you a free of charge loan of the bike for a further five years and nine months. After 6 years, under a separate agreement, we can transfer to ownership title to you for a £1 processing fee.  The £1 acts as a marker to protect you from any future claim that HMRC may make.
    We manage all the end of scheme arrangements so there is nothing for your employer to do and best of all no end of scheme sting as there is on old fashioned Cycle to Work schemes.

  • How does the cycle to work scheme work?

    Cycle to work schemes allows employers to offer their employees the use of a bike for commuting in exchange for a salary sacrifice.  The salary sacrifice enables the employees to use their gross pay to reimburse the employer for the cost of the bike.  The gross pay is before tax, so the employee saves the tax and national insurance which would have been due on the amount sacrificed (33.25%, 43.25% or 48.25%).  It also allows employees to spread the cost over monthly pay packets, making the acquisition more affordable.

  • How long is the agreement for?

    There are two separate agreements:
    The salary sacrifice agreement is between the employer and employee and covers the repayment of the voucher cost.  This can be for any period longer than three months that both parties are happy with.  Common terms are 12, 18, 24 months but it could be for as long as 60 months.
    The hire agreement is between the employee and GCI Ltd.  This is unaffected by the length of the salary sacrifice.

  • How much money will I save?

    This all depends on which income tax-band you are in.  This coupled with your national insurance contributions will give you the percentage of what you’ll save from your gross salary.
    Example
    Basic Taxpayer Rate = 20%.
    National Insurance contributions = 13.25%.
    Total saving = 33.25%.
    Higher rate tax payers can save as much as 48.25%.
    To find out how much you will save on your bike package, use our savings calculator.

  • How much money will my employer save?

    Employers can typically save 15.05% of the total value of the salary sacrifice, due to the reductions in Employers’ National Insurance contributions.  The savings will reduce slightly if the employer has opted to use third party finance or if 30-day terms has been agreed.

  • How to cycle to work in a suit?

    E-bikes are the future of commuter travel.  The battery assistance kicks in when you need it meaning you don’t need to get hot and sweaty cycling up hills or going long distances.  This means you can cycle to work wearing your usual business attire without the need to change or shower when you arrive at your destination.

  • How to decide which cycle to work scheme to use?

    There are numerous cycle to work providers available in the UK and you need to choose the one which meets your needs.  If your employees need cycles that are over £1,000, such as commuter-quality e-bikes, cargo bikes or specialist bikes for disabled people, then Green Commute Initiative will be the obvious choice.  GCI has no £1,000 limit and no scheme exit fees.  This means employees will benefit from the full tax saving applicable to them.  GCI is also the only scheme set up as a not-for-profit social enterprise whose constitution prevents it from taking on debt.  Therefore, it can never have creditors and cannot become insolvent.  This means the bikes are safe and will always end up with the employee.  No other provider can currently offer this safeguard.

  • I am self-employed, can I take part?

    Sadly, you will not be able to take part because your tax arrangements are different. You may be able to claim business use for the bike though.

  • I’m a Director of my own company, can I take part?

    If you pay PAYE as a Director you will qualify.  You may wish to consult your accountant for advice.

  • I’m VAT registered. Can I reclaim the VAT on the voucher?

    VAT has been payable by employees on salary sacrifice schemes since 2012.  As a VAT registered business, you can either claim the VAT back on day one and then at the end of the salary sacrifice issue an invoice to the employee for the gross amount of salary sacrifice including VAT.  This invoice is shown as paid via salary sacrifice, so the employee doesn’t pay twice (the salary sacrifice amount includes VAT).  Or you can simply not claim back the VAT, making a note in your accounts to this effect.  We recommend the second method but either is fine.  As long as the VAT is paid HMRC are happy.

  • Is my organisation already signed-up?

    Your organisation does not need to be signed up for you to use Instant GCI.  Instant GCI works on an individual basis, so as long as your employer agrees to your request, you can go ahead.  If they have already allowed other individuals to take part in the scheme, it is likely that the scheme will be advertised internally on either staff noticeboards or the intranet.
    For Corporate GCI, your organisation will have an GCI code which allows you to access the dedicated portal.  Your HR department or intranet will provide this.

  • Is there a maximum on how much I can spend?

    Employers can set internal limits for employees which could be calculated as an actual amount or a multiple of a month’s gross salary.  Sound judgement should be made when considering if an employee can actually afford an expensive bike package.

  • Is there anything to pay at the end of the scheme?

    GCI does not charge a ‘sting-in-the-tail’ exit fee, unlike other schemes which charge up to 7% of the full value of the bike.  GCI ensures you get the full benefit of the tax-break from HMRC by offering you a free of charge loan after the initial hire period.  After the loan period, under a separate agreement, we can transfer to ownership title to you for a £1 processing fee.  The £1 acts as a marker to protect you from any future claim that HMRC may make.

  • Is this HMRC compliant?

    Yes.  You can see the confirmation in the third paragraph on the Employment Income Manual page of their website.
    “The exemption also covers the provision of a voucher for hiring bicycles and equipment.”
    One of the big four accountancy firms said:
    “Our review of the GCI documentation has confirmed that the scheme arrangements are
    robust and comply with the relevant legislative exemption in respect of cycles and cyclist’s
    safety equipment.”
    Please ask us if you would like to see a copy of their report.

  • Taking part in the scheme would take me below national minimum wage, what can I do?

    HRMC says that once implemented, a cycle-to-work scheme must be available to all employees with no groups of employees excluded.  However, a salary sacrifice arrangement cannot be used if in so doing the employee’s gross pay drops below the NMW.  To avoid this, the employee could be offered a lower value cycle package and/or a longer than usual hire period.
    Where employees are paid at NMW and salary sacrifice not permitted, employers must make an alternative offer.  This could include loaning a bike without salary sacrifice or making available a pool of bikes for those staff to avoid them being excluded from the offer of a cycle.

  • We already have a cycle-to-work scheme, can we have GCI as well?

    Yes, you can!  Organisations can choose to run different cycle-to-work schemes at the same time.  There are no rules that say otherwise.  Some clients use their current providers for traditional bikes under £1,000 and GCI for bikes over £1,000.
    Please remember GCI does not charge a ‘sting-in-the-tail’ exit fee, unlike other schemes which charge up to 7% of the full value of the bike.  GCI ensures you get the full benefit of the tax-break from HMRC.  After the free of charge extended loan period, there is a nominal £1 fee to transfer title ownership of the bike.

  • What happens when an employee leaves their employment before they have repaid all the money?

    When an employee leaves before the end of the agreement, any outstanding amount on the loan must be repaid within 14 days of leaving the employment.  However, the final salary payment must not take them below the minimum wage (before tax is deducted).  If the outstanding amount owed is not fully covered by the final salary payment, the employee must pay it through their own means.  This will mean that they lose the tax free benefit on any amount not paid via their salary.

  • What is a framework agreement?

    This is an agreement between a contracting authority and one or more of its suppliers.  Its purpose is to establish the terms (e.g. price) governing contracts to be awarded during a given period.  Usually, framework agreements are compliant with all UK/EU procurement legislation.
    Typically, framework agreements are used by public-sector bodies such as health trusts and councils, and often they will be shared with other public-sector bodies to appoint suppliers.  This enables other organisations to avoid the tender process, thus saving time and money.  The maximum duration of a framework agreement is four years.
    Green Commute Initiative continues to work with councils and health trusts and has put together a framework agreement with Somerset County Council.  This has subsequently been used by other public bodies.

  • What is a pro-forma invoice?

    The proforma is simply a quote and not binding on anyone unless it’s paid.

  • When is cycle to work day?

    Cycle to work day takes place in August and although originally it was a marketing campaign developed by another cycle to work provider, it has become an industry-recognised event.  Here at GCI, we believe every working day should be a cycle to work day!  If your organisation would like to hold a GCI Awareness Day at your offices, the give us a call to put a date in the diary.

  • Who provides the third-party finance?

    We have relationships with several finance companies, Akira being one of them.  There is an 8% charge when using third party finance but this is more than covered by the employer’s 15.05% NI saving.

  • Why no £1,000 limit?

    Green Commute Initiative is authorised by the Financial Conduct Authority for consumer hire up to any value.  Since you’re hiring the bike from GCI, your employer doesn’t need FCA approval.   View our FCA registration

  • Will I lose my tax-free benefit if I leave my employment before the end of the agreement?

    When an employee leaves before the end of the agreement, any outstanding amount on the loan must be repaid within 14 days of leaving the employment.  However, the final salary payment must not take them below the minimum wage.  If the outstanding amount owed is not fully covered by the final salary payment, the employee must pay it through their own means.  This will mean that they lose the tax free benefit on any amount not paid via their salary.

  • Will it create lots of administration for my organisation?

    No!  GCI handles all the admin using standard templates for the Salary Sacrifice Agreement and the Hire Agreement which are sent out electronically.  Once those have been signed, GCI ensures all parties receive their copies and send out the voucher.
    For Corporate GCI customers, a scheme manager does need to be appointed to oversee the portal.  The scheme manager sets parameters, approves or reject applications, and checks their progress, informing staff of the status of the deal.  But it’s not overly onerous and shouldn’t take too much time away from other tasks.

  • Will my state benefits be affected by salary sacrifice?

    Where a salary sacrifice arrangement is used, your gross pay is affected, which in turn impacts upon your tax and National Insurance Contributions (NICs).  As entitlement to some benefits is based on the amount of NICs that are paid and others on earnings, entering into a salary sacrifice arrangement may affect your current or future entitlement to a range of benefits.

  • Will salary sacrifice affect my workplace pension?

    Yes, reducing your gross salary will most likely reduce your pension contributions, which in turn affects your final pension pot.  However, your employer might have different pension arrangements in place.  Please consult your pension provider for more details.

  • With third party finance, is the employer or employee responsible for the loan repayments?

    Finance taken out with a third party is between the employer and the finance company and as such, the employer will repay the loan.  The employer recoups the money from reduced salary payments, minus the commission on the loan.  The cost of the loan is more than covered by the employer’s reduced National Insurance payments.  The employer still saves money.
    Akira can time their payments so they are due after the salary payment date.