Frequently Ask Questions

Bike related questions

Frequently Asked Questions

How do I charge my battery?

How do I know the charge level of the battery in my bike?

How long does it take to charge the battery?

Can I use my bike in the rain?

Can I use my bike below 0 degrees?

How do I change the height of the seat?

What size of rider can it accommodate?

Where can I get spare parts from?

How do I unfold my folding electric bike?

How do I fold my folding electric bike?

What is the gear ratio on my Axon rides bike?

What size tyres does my Axon Rides electric folding bike have?

What pressure should I pump the tyre to?

How do I adjust the handlebar alignment?

What size does the bike fold down to?

How do I change the brake pads?

How do I lubricate the chain?

How do I clean my bike?

Where should I store my bike

What is the IP rating of the bike

Customer Services

Ordering And Communication

Which payment methods can I use to pay online?

Orders placement

What do I do if I don't love my Axon Ride?

What do I need to do if I need support?

How do I contact you?

What happens if the worst happens?